If you have claimed asylum and awaiting on a decision or are thinking of claiming asylum:
You can contact Migrant Help for further assistance.
Asylum Helpline -
0808 8010 503
- that is free, open 24/7/365 and accessible to all asylum seekers in the UK.
You can request an interpreter in your language. They provide advice and support on issues such as:
  • How to claim asylum
  • Navigating the asylum process
  • Applying for asylum support including accommodation
  • Notifying the Home Office if your circumstances change
  • Finding legal representation
  • Accessing healthcare
  • Support during the post-decision period - read about the support available after positive decision here, and negative decisionhere
  • Other asylum and post-asylum claim related matters
You should also contact them regarding:
Maintenance issues – to report problems with your asylum accommodation. We will liaise with the accommodation provider on your behalf to address these.
Request for assistance – if you feel there is a risk to your/your family’s health and wellbeing. This can be to report suspected child neglect, domestic violence, sexual harassment or exploitation, anti-social behaviour, destitution or homelessness or suspected extremism or radicalisation.
Asylum payment issues – in case your card is lost or stolen, you forget your PIN, receive incorrect payment or don’t receive your payment. We will liaise with the payment provider on your behalf.